Business operations is the department in a business that is responsible for:

• Marketing

• Finance

• Production of goods/provision of services

• Human resources

A benefit to a business of introducing lean production methods is that:

• Unit costs should be minimised in the long term

• New processes will be easily implemented

• Training costs will be low

• All staff will be happy to take on additional responsibilities

Which of the following is a benefit to a business of minimising waste in its supply chain?

• Lower unit costs

• Higher labour turnover

• Higher revenue

• Purchasing economies of scale can be achieved

Total quality management aims to:

• Give production line staff minimal say in the level of quality standards

• Check quality standards at the end of the production line

• Ensure that quality is the responsibility of everyone in an organisation

• Ensure a single person/single team is responsible for quality

A business that allows its customers to make purchases in store, via its website or by the telephone is called a(n):

• Pure play retailer

• Omni-channel retailer

• E-tailer

• Bricks and mortar retailer

A manufacturer employs 18 machinists in a workshop. During a single week, 1440 pairs of jeans are produced. Therefore, labour productivity per worker for the week was how many pairs of jeans

• 80 pairs

• 25 920 pairs

• 1440 pairs

• 18 pairs

What does kaizen mean?

• Land of the rising sun

• Continuous improvement

• Multi-skilling

• Market orientated

Which of the following is a potential disadvantage of TQM

• Waste and inefficiences rise

• It is expensive to implement

• It is not recognised globally

• It is unclear

What impact will internal economies of scale have on costs?

• Total costs will fall

• Average costs will rise

• Variable costs will rise

• Average costs will fall

Which of the following best describes quality?

• The service provided to a customer before, during and after purchasing.
• Products being made to a high standard to meet customer needs.
• A high level of productivity.