HS II Communication, Teamwork, & Leadership

Effective strategies that encourge educational communication include

• Use language the patient understands

• Share anecdotes to create a bond

• Allow patient to share thoughts and feelings

Healthcare professional makes the patient feel accepted

Healthcare professional empathizes with the patient

• education

• engagement

• understanding

• sense of partnership

Strategies to improve understanding in communication include

• Allow patient to share thoughts and feelings

• Share anecdotes to create a bond

• both

Good Listening skills include which strategy?

• Show interest

• Pay attention

• Hear the message

• all of these

Components of active listening include

• reflection

• restatement

• clarification

• all of these

Attitudes

Emotions

Labeling

Preconceptions

Prejudices

Resistance to change

• physical barriers

• personal barriers

• cultural barriers

Language

differences

Health practices

and beliefs

Religions

• personal barriers

• physical barriers

• cultural barriers

Examples of environmental barriers to communication include all of the following except

• time

• activity level

• religion

• noise

Examples of physical barriers to communication include

• hearing loss

• speech difficulties

• vision impairment

• all of these

When taking care of a hearing impaired patient, you should:

• shout as he speaks

• face the patient and speak clearly in short sentences

• turn the volume on his hearing aid all the way up