HPE Services Portfolio

What is HPE Complete Care?

• Environmental-wide support experience

• Product specific support

• Product specific reactive support

• Product specific proactive support

What are the Solution Blocks?

• Guidance principles between HPE and Partners relation, aka ROE

• A way to consolidate all products under the same contract agreement, aka Co-terming

• Offers that extends the CC core bringing expertise on specific technologies/services, aka New Value

• A way to include a new product under a CC support contract, aka CC Add-on

Is CC Multivendor Services a Solution Block?

• Yes

• No

What are the areas covered by HPE Services?

• Professional Services

• CC Custom and CC Starter Pack

• A&PS, OS, MS, and Cloud

• Advisory, Services and ASM

What is one of the advantages of HPE Lifecycle Services?

• Provide all warranty only support

• Access to specific services, per event, as the environment changes and customers have new requirements on their IT environment

• Provide reactive services to customers as contractual business

• One account team dedicated

What are the benefits from HPE Managed Services?

• Free up time to innovate

• Scale skills

• Improve operations

• Reduce costs

• All of the above

Why is important to offer HPE Service Credits to customers?

• Provides the agility and flexibility that customers need to access HPE services

• Includes more than 100 service offers that customers can easily select from the menu

• It is a simple way to position HPE services to customers

• All of the above

What offers can be sold as standalone service?

• A. HPE Multivendor Service

• B. HPE Managed Service

• C. CC for SAP HANA

• D. CC for MS-Azure

• E. A and B only