1. What should you never do in Outlook?

• a. Review all the recipients before sending an e-mail

• b. Review the agenda after setting-up a meeting

• c. Check the attendance list before a meeting

• d. Send an e-mail to MS-All

There is no more space in your inbox, what should you do?

• a. Nothing, the inbox will update after a while

• b. Save old e-mails in your documents, you never know when are you going to need it

• c. Archive the e-mails in one of your outlook pst files

• d. Open the MS webmail, you will be able to receive e-mails there

What should you never do in powerpoint?

• a. Review the spellcheck before sending the presentation

• b. Use icons to make the slide more dynamic

• c. Work on the presentation before saving it

• d. Ask for advice before sending a presentation

What of the following options is true:

• a. The colour of the slides does not need to match the client’s template

• b. It does not matter how you present a slide if it tells a story

• c. Slides are read from the top to the bottom and from the right to the left

• d. It is recommended to review the tittles before sending a presentation

Which one of the following techniques are not essential when producing a presentation

• a. Include a page number

• b. Align the shapes

• c. Make sure we use the official MS/client’s template

• d. Check that there are icons in all the slides

What are the keyboard shortcut that repeats the same action you just did?

• a. ALT + N + R

• b. F4

• c. ALT + N + V

• d. F8

What is the shortcut for including a hyperlink?

• a. Ctrl + K

• b. Ctrl + L

• c. Ctrl + M

• d. Ctrl + N

What is the best way for pasting a text to avoid changes in the format of the slide?

• a. Just paste it with Ctrl+P

• b. Paste it as a picture

• c. Paste it keeping source format

• d. Paste it keeping text only

9. My client is complaining because they did not receive an e-mail I sent hours ago, what should I do?

• a. Check I have internet connection

• b. Check if the e-mail is still in the outbox

• c. Make sure I did not minimise the e-mail instead of sending it

• d. All of them are correct

10. I made a mistake when sending the information to the client and send it to another e-mail address:

• a. Report it directly to my supervisor and agree on next steps

• b. First recall the e-mail and if it does not work inform my supervisor

• c. Send the e-mail to the right person

• a. Check with my colleagues what to do