Interpersonal/Social Skills

What is the best way to handle conflict in your life ?

• Be aggressive

• Be deferring

• Be assertive

• All of the above

One of the first rules of socializing at work is when you are around new people you do not know, don't be afraid to ________ yourself ?

• Talk about

• Discuss

• Promote

• Introduce

In order to learn how to control your emotions you need to learn to separate your emotions from your __________

• Actions

• Desires

• Anger

• Thoughts

It is important to know when it is okay to socialize. The following situations are examples of times when it is okay to socialize at work. One example does NOT belong in the list. Which one ?

• During breaks

• When you see a coworker working at his or her desk

• passing someone in the hall

• waiting for a meeting to start

Good __________ are important workplace skills that help you communicate or talk with all types of people, including managers, coworkers and customers.

• Technical skills

• Time management

• Organization skills

• Interpersonal skills

Networking, or forming professional or work-related relationships with other people, is an important part of socializing at work. which of the following is a benefit of networking at work ?

• Learn more about new opportunities

• Receive and share ideas

• Increase business

• All of the above

When socializing with your manager or boss, there are some things you should not talk about.Which of the following situations should you not discuss with your manager or boss?

• A story you heard about in the news

• Your relationship problems with a friend or significant other

• Last night's football game

• The wather

These are all good rules for _________

i. separate

ii. stay calm

iii. wait until you are calm to respond

iv. Write down your emotions

v. Stay positive

• Making friends

• Social skills

• Controlling your emotions

• Appropriate contact