_____ is a tool that is used in the DEFINE phase of lean Six Sigma DMAIC, and can be used in finding the root of a problem.

• VOC

• SIPOC

• CPOQ

• DPU

The definition of Lean is to concentrate effort on _____ while improving process flow to achieve speed and agility at lower cost.

• defect removal

• removing waste

• overtime reduction

• rework reduction

Having to repeat details missed in a meeting can be viewed as NVA time. What does NVA stands for _____?

• Non-value add

• No violation allowed

• Non-value actions

• Next vehicle action

1. What does DMAIC stand for?

• Define, Measure, Analyze, Interact, Control

• Define, Measure, Analyze, Improve, Control

• Define, Measure, Analyze, Implement, Control

• None of the above

How many basic quality tools are there?

• 2

• 7

• 10

• 5

What is Dr. Deming known for?

• continual improvement of quality

• Toyota

• Japanese assembly lines

• thinking

Kaizen is

• a Japanese word which means "create"

• a Japanese word which means "productivity"

• a Japanese word which means "collaborate"

• Japanese term for "continuous improvement"

After WWII this company had a defective assembly line. They adopted the Dr. Deming continuous improvement philosophy to eliminate inefficiency. What company?

• Subaru

• Toyota

• GMC

• Honda

In this process team members should bring a diverse set of ideas, knowledge and experience to help find a solution

• Innovation

• Team-based problem solving

• TQM

• NVA

An example of a micro-improvement could be

• Go to bed earlier

• Wake up late

• Eat breakfast slowly

• Have no idea what you are going to wear