Effective Communication

_______________ is the creation and sending of information, thoughts, and feelings from one person to another.

• Feedback

• Communication

• Exchange

• Message transfer

All communication requires a _______ and a ________.

• sender; listener

• sender; receiver

• speaker; receiver

• speaker; listener

Which of the following is a key characteristic you should know about your receiver?

• Age

• Shoe size

• Political affiliation

• Income level

How can you ensure positive feedback from your receivers?

• Encode your message

• Use communication cues

• Be clear and specific

• Look them in the eyes when you speak

If your coach uses a hand signal to send you a message during the game, which step of the communication process is she using?

• Encoding

• Channeling

• Decoding

• Feedback

Which step of the communication process are you using when you read a text message?

• Encoding

• Channeling

• Decoding

• Feedback

Which of the following is an example of a communication cue that a teacher may see during his lecture?

• Fiddling with your hair

• . Yawning

• Looking out the window

• All of the above

Which of the following is an example of external noise?

• Dog barking

• Daydreaming

• Hunger

• Reminiscing

What type of message is the following “I lost my homework today”?

• Information-only

• Action-and-information

• Negative-information

• Feedback

Which of the following is an example of internal noise?

• Siren

• Phone ringing

• Worrying

• Dog barking