Quiz 1

Quality deals not only products and services but also includes people, processes, and environments

• TRUE

• FALSE

The total quality approach has which of the following characteristics?

• Teamwork

• Obsession with quantity

• Confusion and poor leadership

• One employee in charge

Joseph M. Juran is best known for the Seven Deadly Diseases

• TRUE

• FALSE

Customers want an excellent product or service from an organization that also provides:

• The Deming Cycle

• Quick fixes

• Reliable delivery and after purchase support

• Stamps

Similarity does not exist among the QUALITY definitions

• TRUE

• FALSE

Which of the following functions is part of the Juran Trilogy?

• Pareto Principle

• Quality planning

• Unity of purpose

• Six Sigma Program

According to the Three-Legged Stool of Total Quality, the seat of the stool is customer focus.

• TRUE

• FALSE

Crosby's Quality Vaccine consists of three ingredients. Which of the following is not one of the three ingredients?

• Teamwork

• Education

• Determination

• Implementation

The concept that drives the need for Total Quality is competition

• TRUE

• FALSE

Who was the Quality Guru contribute to Statistical Process Control

• Philip Crosby

• Edwards Deming

• Genichi Taguchi

• Joseph Juran