004 Vehicle Service Info & Diagnostic

________ are the modern-day version of parts manuals.

• Parts programs
• Parts stores
• Parts professionals
• None of the answers listed

Automotive service manuals come in two types: ________ and ________.

• After-market; shop
• Shop; factory
• Factory; after-market
• Paper; electronic

Shop manuals are organized according to ________ and have indexes for quick referencing.

• VINs
• Engine parts
• Vehicle systems
• None of the above

Parts manuals are produced for all makes and models of vehicles and are essentially a catalog of all the parts that make up a vehicle.

• true

• false

All of the following are TSB guidelines EXCEPT:

• Technicians must be able to locate where the TSBs are kept in your shop or look them up in the electronic service information system.
• Prior to performing repairs, technicians must look through the TSBs and get to know the type of information contained in them.
• After working on a vehicle, it is good practice to check whether a TSB has been issued for that vehicle and type of fault or repair.
• Perform repairs to the vehicle following the TSB where appropriate while also referring to the shop manual.

No two vehicles have the same VIN.

• true

• false

All of the following labels could be found on a typical vehicle, EXCEPT:

• A refrigerant label
• A belt routing label
• A coolant label
• A fluid label

What does the 10th character of a North American VIN denote?

• Type of sear restraint
• Model year of manufacture
• Body type
• Name of the manufacturer

A vehicle that does not have a complete service history may not be eligible for:

• refund claims.
• return claims.
• guarantee claims.
• warranty claims.

Technician A says the Vehicle Emissions Control Information (VECI) label typically includes spark plug part number and spark plug gap. Technician B says the VECI label includes gross vehicle weight and tire size information. Who is correct?

• Technician A
• Technician B
• Both Technician A and Technician B
• Neither Technician A nor B