Operations and Supply Chain Management Chapter 1

According to the Powerpoint, all are components of Operations Management except:

• Inputs

• Profit

• Outpus

• Transformation

Supply chain management is the organization of supply chain activities, it maximizes customer value, and ______ _____?

• customer relations

• fleet support

• bottom line

• competitive advantage

The difference between operations and supply chain management is that...

• Supply chain management is optional

• Supply chain management is within a SINGLE firm

• Operations is within a SINGLE firm

• Operations refers to processes across MULTIPLE firms

Kellogg, Sony, and American Express are considered to be three exemplary organizations.

• True

• False

Europe ranks ____ in sales around the world for Kellogg.

• 1st

• 2nd

• 3rd

• 4th

What was Tokyo Telecommunications Research Institute renamed to?

• Sony

• Panasonic

• Kenwood

• Toshiba

How much does American Express earn in revenue?

• 2.4 Million

• 24 Million

• 24 Billion

• 2.4 Trillion

American Express started out as what type of company?

• Credit Card Company

• Stock Exchange Company

• Textile Company

• Delivery Company

Instead of lowering prices, what do companies do when developing an operation strategy?

• Find ways to reduce number of employees

• Find ways to cut operations-cost

• Find ways to conduct business in 1st-world countries

• Find ways incorporate technology

Using a "supply chain strategy" usually means...

• it is a linked set of multiple organizations; not just one

• there is less money involved

• foreign workers are in demand

• globalization is off the table