Hotel Orientation - Part 3

Which of the following are the Desired Guest Experience in Accor's Heartist Journey?

• I Feel Welcome

• I Feel Heart Warmed

• I Feel Incredible

• I Belong

Heartist is combination of...

• Hear + Artistry

• Heart + Art

• Heart + Artist

• Heart + Dentist

What are the 3 level of service in the Heartist Model?

• Process, Personal, Heartist

• Process, Personal, Memorable

• Personal, Memorable, Heartist

• Personal, Process, Magnifique

What is RPS?

• Reputable Performance Scene

• Repeatable Performance Score

• Reputable Performance Scar

• Reputation Performance Score

What is the Hotel's RPS target?

• 80.5

• 81.5

• 82.5

• 83.5

How many days of medical leave that you are entitled for first 2 years of service with the Hotel?

• 14 days

• 18 days

• 22 days

• 24 days

How many days of Hospitalisation Leave are you entitled for per annum?

• 30 days

• 40 days

• 50 days

• 60 days

How many days of Public Holiday that you are entitled to per annum?

• 16 days

• 17 days

• 18 days

• 19 days

How many days of Paternity Leave are you entitled for?

• 2 days per occasion

• 3 days per occasion

• 4 days per occasion

• 5 days per occasion