1st 9-Weeks ENT Employability Assessment

It is not appropriate to send work related emails with lots of exclamation marks.

• True

• False

During meetings you should text message instead of taking phone calls.

• True

• False

Visualization is an important component of following directions.

• True

• False

An active listener does not need to make eye contact.

• True

• False

If you want to get a message across to a customer or another employee you should use the correct tone of voice.

• True

• False

Verbal communication is the only form of communication needed in the workplace

• True

• False

When dealing with a "rip-off" customer forgo company policy and give him whatever he wants.

• True

• False

A customer with an unresolved complaint will tell 9 to 10 other people

• True

• False

Good customer service is a company's ability to meet a customer's expectations.

• True

• False

to keep in a safe or sound state; to save; to preserve; to protect.

• prioritize

• punctual

• functional organization

• conserve