HTMP 1 Chapter 7 Quiz

All of the following are areas of a hotel with which the front office staff regularly interacts EXCEPT:

• Housekeeping

• Offsite shopping outlets

• Local food and beverage outlets

• Transportation providers

The front office operation is headed up by the:

• Manager on Duty

• Front Office Manager

• Front Office Supervisor

• Front Desk Manager

The front office manager is responsible for:

• Planning

• Organizing

• Leading

• All of the above

A ___________ posts revenue center charges to guest accounts, balances guest accounts, and performs a variety of banking service for guests; typically found only in large full-service properties and resorts.

• Cashier

• Night Auditor

• Reservationist

• Front Desk Representative

A ___________ checks front office accounting records for accuracy and, on a daily basis, summarizes and compiles reports about the various aspects of the hotel’s financial performance.

• Cashier

• Night Auditor

• Reservationist

• Front Desk Representative

A ___________ assists guests throughout all stages of the guest cycle and acts as the main representative to guests for the property.

• Cashier

• Night Auditor

• Reservationist

• Front Desk Representative

What of the following types of reservations are front desk employees required to handle?

• Non-voucher reservations

• Non-guaranteed reservations

• Guaranteed reservations

• Quick reservations

Which of the following is performed during the arrival phase of the financial reporting cycle?

• Process guest payment

• Post late charges

• Secure guest’s form of payment

• All of the above

Which type of room rate system includes three meals per day?

• American Plan

• Modified American Plan

• European Plan

• All-inclusive resort

Which type of room rate system includes all meals, beverages, and activities during a stay?

• American plan

• Modified American plan

• European plan

• All-inclusive resort