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HTMP 1 Chapter 7 Quiz

Authored by Christopher Palladino

Business, Life Skills

11th - 12th Grade

Used 8+ times

HTMP 1 Chapter 7 Quiz
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10 questions

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1.

MULTIPLE CHOICE QUESTION

1 min • 1 pt

All of the following are areas of a hotel with which the front office staff regularly interacts EXCEPT:

Housekeeping

Offsite shopping outlets

Local food and beverage outlets

Transportation providers

2.

MULTIPLE CHOICE QUESTION

1 min • 1 pt

The front office operation is headed up by the:

Manager on Duty

Front Office Manager

Front Office Supervisor

Front Desk Manager

3.

MULTIPLE CHOICE QUESTION

1 min • 1 pt

The front office manager is responsible for:

Planning

Organizing

Leading

All of the above

4.

MULTIPLE CHOICE QUESTION

1 min • 1 pt

A ___________ posts revenue center charges to guest accounts, balances guest accounts, and performs a variety of banking service for guests; typically found only in large full-service properties and resorts.

Cashier

Night Auditor

Reservationist

Front Desk Representative

5.

MULTIPLE CHOICE QUESTION

1 min • 1 pt

A ___________ checks front office accounting records for accuracy and, on a daily basis, summarizes and compiles reports about the various aspects of the hotel’s financial performance.

Cashier

Night Auditor

Reservationist

Front Desk Representative

6.

MULTIPLE CHOICE QUESTION

1 min • 1 pt

A ___________ assists guests throughout all stages of the guest cycle and acts as the main representative to guests for the property.

Cashier

Night Auditor

Reservationist

Front Desk Representative

7.

MULTIPLE SELECT QUESTION

1 min • 1 pt

What of the following types of reservations are front desk employees required to handle?

Non-voucher reservations

Non-guaranteed reservations

Guaranteed reservations

Quick reservations

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