Walmart Final Quiz

When do we charge a customer's credit card for an online order?

• When we want to

• When it is shipped.

• When it gets delivered

• When it is placed

Which of these options can't be selected while placing an online order?

• Payment Method

• Carrier

• Shipping Address

• Pay with a check online

When was Walmart.com founded?

• 1962

• 1963

• 2000

• 2001

Select one of the four basic beliefs

• Be happy

• Resolve it

• Own it

• Strive for Excellence

Choose one contact principal

• Respect for the Individual

• Act with Integrity

• Reduce Effort

• Sundown Rule

Can you cancel a Walmart.com order that is still processing?

• False

• True

When do you need to use the Sandwich Method?

• To deliver bad news

• When you are hungry

• For every single case

• When we want to

My mom's gift shows as delivered, but she never received it. (Select the correct way to answer)

• I am sorry to read that. Please give your order number.

• I do apologize for this, but let me check your order.

• Thank you for choosing Walmart.com to purchase this special item. I do understand how important can be this product and I do apologize that your mom never received it, but let me check what happened to find a resolution.

• The order is lost, I can process a refund.

What will happen with the money if an order placed with credit card is cancelled?

• Authorization hold will be removed within 5 days.

• Authorization hold will be removed within 5 business days.

• Customers needs to contact their bank for a refund.

• A refund will be processed within 5 business days.

How much does Marta will pay of shipping charges for a PUT order?

• $5.99

• It depends on the item selected

• We don't have shipping charges on a PUT order.

• $.3.99