Chapter 2 Phlebotomy

Which is an example of a barrier to communication with a patient

• A.Sender

• B. Decoder

• C. Television

• D. Supervisor

DOB stands for

• A. don't offer beverages

• B.date to breakfast

• C.date of birth

• D.department of blood work

Which of the following statements is appropriate during a phlebotomy procedure

• A. This won't hurt a bit

• B. Your name is Mrs O'Brien isn't it

• C. you are required to cooperate with this

• D. Could you please spell your last name for me.

Which of the following is a key element in effective communication/

• A.active listening

• B. Critical Values

• C. Eye color distinctions

• D. point-of-care procedures

Slouching posture, a nonverbal behavior,conveys what message

• A. confidence

• B. Pride

• C. Laziness

• D. attention to detail

What feeling does one experience when a stranger gets "too close for comfort"?

• A.anxiety

• B.joy

• C.confidence

• D. security

The definition of culture includes which one of the following aspects?

• A anatomy and physiology

• B. hair and eye color

• C. traditions and values

• D. combined family salary

EMR stands for which term

• A.effectiveness of medical reagents

• B.electronic medical records

• C. efficient monitoring of results

• D. electronic medical research

Which of the following data should be considered confidential

• A. Laboratory test

• B. Patient's Bill of Rights

• C. Nonprofit status of the Health facility

• D. Universal precautions

What method for requesting a laboratory test is the most"error-free"?

• A. handwritten requisition

• B. Electronic method

• C. Verbal method

• D. verbal STAT method