Introduction to Business - Chapter 23 Test

When ingredients are listed on a label, it is an example of the right of a consumer to

• be informed.
• choose.
• safety.
• be heard.

Competition ensures that consumers have

• set prices.
• resources.
• access to all products.
• a choice.

Product liability means

• a product must be environmentally correct.
• manufacturers can decide what to charge for a product.
• manufacturers have a legal responsibility to make a safe product.
• brand-name items offer more protection for consumers.

Which statement is most true?

• Consumers have few, if any, rights.
• Consumers get no help from government.
• Consumers have many rights.
• Consumers must research products before they have a right to complain.

Which statement is false?

• Consumers have a right to receive a replacement if they do not like a product.
• Consumers have a right to products that are safe to use.
• Consumers have a right to be told about a product.
• Consumers have a right to choose.

Which U.S. government agency prepares a fact sheet that tells how a product is rated for safety, performance, and value?

• the Department of Homeland Security
• the Department of Labor
• the Food and Drug Administration
• the Consumer Product Safety Commission

Consumers can reduce pollution by

• choosing environmentally friendly products.
• only buying American-made cars.
• only buying foreign cars.
• only using products made from synthetics.

A refusal to buy goods is called

• an injunction.
• a leveraged buyout.
• a boycott.
• a hostile takeover.

All of the following are true except

• that conservation is everyone’s concern.
• that consumers are more responsible for pollution than manufacturers.
• that recycling decreases pollution.
• that consumer choices affect pollution.

The best source of information about a product would be

• word of mouth.
• a recommendation by a friend.
• an article in Consumer Reports.
• advertisements about the product.