Business Ch. 6

As Randy conducts his annual evaluations of his employees, he notices that Cindy and Yen have both been less productive since they were relocated in the same department. Randy is in what stage of the managerial decision-making process?

• Generating alternatives

• Conducting evaluations

• Selecting an alternative

• Identifying the problem or opportunity

• Implementing and evaluating the solution

When Robert Keening became the president of Snow Bird Airlines, he began meeting with groups of employees to get their opinions on how to turn around the airline's declining sales. This part of the decision-making process is an example of

• Keening's leadership style

• trying to reach consensus.

• identifying the problem.

• generating alternatives.

• selecting an alternative.

The ___ leadership style tends to take initiative and be visionary.

• autocratic

• participatory

• consensus

• consultative

• entrepreneurial

Jacek runs several businesses simultaneously and participates in off-road racing events where he holds several national titles. He opened his first business when he was 16 and was a multi-millionaire by the time he was 25. He does business continually, taking conference calls while he works out in his gym, and carrying one or more cellphones with him while racing so he can stay in contact with the office. He has a following of 1.2 million on his Facebook page and is sought out for autographs wherever he goes. He gives to charities, sponsors events for children, and incorporates children activity centers into his business. He encourages his employees and runs intra-company contests to encourage creativity, team building, and loyalty. If one of his managers has difficulty with a problem, he is known to work as an undercover employee in that business until he fully understands what the problems are and can formulate a working solution. His employees are under the impression that he never sleeps, never tires, and never stops working. He has a difficult time understanding why his employees do not have the same level of passion for their work. Which of the following best describes Jacek’s leadership style?

• Participative

• Entrepreneurial

• Autocratic

• Laissez faire

When Sears first decided to sell its merchandise online, the manager in charge of the process had to hire a technical staff to create the website, gather other resources necessary for the project, and ensure the site would be introduced in an effective and efficient manner. This is a description of the manager's ____ function.

• planning

• organizing

• goal-setting

• motivating

• controlling

The first step in the managerial decision-making process is to

• evaluate the problem.

• create a problem opportunity.

• identify an opportunity.

• identify a solution to the problem.

• generate alternative solutions to the problem.

Tim’s Auto Service stations were fined for failure to provide the services billed and other things. After being fined, Tim’s refocused its business and began a coordination of efforts directed at improving customer satisfaction, increasing employee participation in decision making, improving supplier partnerships, and facilitating an organizational atmosphere of continuous quality improvement known as

• total quality management.

• total quality commitment.

• quality improvement planning

• customer satisficing.

A manager who has the ability to see the big picture of an organization and to understand how the various parts of the organization can fit together has ____ skills.

• leadership

• technical

• interpersonal

• conceptual

• decisional

For a total quality management program to be effective, it must be treated as a top priority by

• the human resources director

• line management.

• first-line management.

• middle management.

• top management.

A manager responsible for facilitating the exchange of products between an organization and its customers through distribution and advertising is known as a(n) ____ manager.

• administrative

• human resources

• financial

• operations

• marketing