Test your Funjet wisdom

Can you do extensions for new reservations?

• yes

• no

When you are doing an exchange, you must fill out which form?

• Accounting wufoo form

• SRD form

• Air Ops Form

• Commission Form

You can only add AIO to CD reservation when

• everybody has it

• nobody has it

• all the above

You need to add 2 people to only the Hotel of an existing reservation. After you book the hotel for 3 and removed the dummy air, how would you remove the 1st tab with the hotel rez for 1?

• You do not need to delete the 1st tab

• Select cancel and then select the radio button that reads "Cancel Party #1"

• Go to the modifications tab and change the component

• Cancel the rez completely and rebook

Which of the following would not be an exchange?

• same passenger

• original reservation is not ticketed

• using the same airline

• airline's deadline to reissue has not expired

A CD calls in and would like to change the existing reservation to a different date with the same travelers and the same airline. Which type of transaction would you do?

• Change the travel dates on the reservation

• cancel the reservation, rebook and apply penalties

• exchange- book the new rez, add fees, and determine how much can be exchanged and transferred

• Modify the rez and apply fees

Who do you contact when removing a passenger on Southwest?

• Southwest

• Travel Team

• CST

• Air Analyst team

When an original reservation is being cancelled the same day an exchange or transfer is done, would this be a change or cancellation?

• cancellation

• change

If a client with a TA booked reservation requests an updated itinerary showing payment, what should you do?

• Explain that we can not help them

• Send the itinerary to the email address on the rez

• Send the itinerary to the client's email address

• Tell them it will be 24 hours before they receive the e-documents