On the phone

Hello. Mr Smith's office.

• Hi. This is Sarah Heath.

• Nice to meet you.

I'd like to speak to Mr Smith.

• Sorry. It isn't there.

• Just a moment, please.

Could you speak up?

• I can't listen to you.

• I can't hear you.

Hello. Is Mr Smith there, please?

• Sorry, he's not here at the moment.

• Sorry, I can't.

Can I take a message?

• Here you are.

• No, thank you. I'll call later.

Hello. It's John. Is Luke there?

• Sorry, wrong number.

• Sorry, change number.

Hi Fred.

• Who's telling?

• Who's calling?

OK, bye. See you soon.

• Thanks for calling.

• Thanks for speaking.

Can you hear me?

• Yes, I can hear you fine.

• Yes, I'm listening.

You don't have to shout.

• I can listen.

• I can hear you.