MGT162 [CHAPTER 1] Introduction To Management

What is the definition of management?

• a group of individuals who work together towards a common goal or to accomplish some specific purpose

• the process that includes motivating subordinates, directing others, selecting the most effective communication channels and resolving conflicts.

• the process of administering and coordinating resources effectively, efficiently and to achieve the goals of the organisation.

An organization is a group of individuals who work together_______________________________ [MAR2015]

• to maximize shareholder's wealth

• to generate the most profit

• to become more efficient

• towards common goals

Miss Ida is a front desk manager at Northern Resort. When dealing with unhappy customers, Miss Ida is performing her role as___________ [OCT2016]

• liaison officer

• disturbance handler role

• spokesperson role

• negotiator role

Whether a manager works for a large company such as Toyota or Ford, or a small company that employs only ten people, four processes of management remain the same. These processes are ______________ [MAR2016]

• planning, organizing, supervising and controlling

• planning, informing, supervising and controlling

• planning, organizing, leading and controlling

• planning organizing, informing and controlling

Which of the following is an example of the decisional roles a managers plays within an organization? [SEP2015]

• leading

• allocating the resources of the organization

• monitoring process

• acting as a spokesperson for the organization

The ability to process information about the external/internal environment of the organization and determine its implications refer to ________________ [SEP2015]

• technical skills

• human skills

• conceptual skills

• process skills

The three (3) main roles of a manager according to Henry Mintzberg are: [MAR2015]

• interpersonal, informational and decisional

• planning, organizing and leading

• conceptual, human and technical

• top managers, middle managers and lower managers

The manager of a shoe store makes sure that the staffs were informed on the new office policy to save energy. This is an example of which managerial role? [SEP2014]

• disturbance handler

• monitor

• disseminator

• negotiator

Goals are achieved and resources are wasted

refers to

• neither effective nor efficient

• effective but not efficient

• effective and efficient

• efficient but not effective

Motivating, leading and any other actions involved in dealing with people is the description of ______________________

• planning

• organising

• leading

• controlling