Identify the benefits of good customer service to the business.

• Customers who did not enjoy their experience, will recommend the business to friends.
• Customers who enjoy their experience, will spend more money.
• The business will not expand.
• The business will get bad reviews.

Which is not a way to provide consistent and reliable service?

• Product knowledge
• Dealing with problems
• Long waiting time
• Short waiting time

A customer service problem happens when

• A customer asks for the manager
• serving the customers becomes unprofitable
• customer complaint is ignored
• customer service does not meet expectations

Interpersonal skills are valuable to an employer because they include the following:

• Hard Skills
• Communication & Social Awareness 
• Service Breakdown
• Psychological Distracters

In order to provide good service, employees should give customers...

• Free Products
• Limited Information
• Political Opinions
• Complete Attention

What do customers expect business employees to be?

• Well- Informed
• Irresponsible
• Wealthy
• Laid- Back

How should you deal with a furious customer yelling at you because of a billing error?

• Fight them
• Blame the billing department
• Find out what caused the mistake
• Call the supervisor to complain about their attitude

Emphasizing customer service can help a business to be ...

• Irresponsible 
• Competitive 
• Objective
• Possessive 

What staff are responsible for displaying a customer-service mindset?

• Those with direct customer service
• Management
• Those with indirect customer service
• All staff

When is the right time to demonstrate a customer-service mindset

• When you're by yourself
• When someone is watching
• All the time
• When you have a customer