The main focus of any Continuous Improvement should be the elimination of...….

• Errors

• Flexibility

• Waste

What are stakeholders?

• Anybody who knows the name of the business
• Anybody who takes an interest in a business
• Anybody who works for the business
• Anybody who buys from the business

True or False: stakeholders can be internal and external.

• True
• False

As a stakeholder, what interest would the suppliers have in a business?

• Following Legislations
• Business Relationships
• Payment Methods
• Staff Pay

True or False: a consequence of a business not listening to their stakeholders is employees could go on strike.

• True
• False

True or False: a consequence of a business not listening to their stakeholders is they will increase their dividends.

• True
• False

What does an Organisation Show?

• Who does what job

• Who makes decisions

• Who is friends with who

• Who has authority over whom

• Who wants a promotion

The number of staff reporting directly to each manager

• Span of Control

• Chain of Command

Shows who is allowed to give instructions and who will receive them.

• Span of Control

• Chain of Command

What is meant by the term production?

• Changing raw materials into goods and service
• What happens on a movie set
• A small shop selling groceries
• Producing products by recycling