PBMF - Chapter 7 Review

Manuel is comparing a number of health insurance plans to offer his employees. Which management function is he mainly working on?

• controlling

• planning

• organizing

• implementing

A company's Chief Executive Officer is an example of which level of management?

• supervisor

• manager

• contingent worker

• executive

Supervisors are mainly concerned with which management function?

• implementing

• controlling

• planning

• staffing

Which of the following is NOT a good way to develop leadership skills

• participate in organizations and activities

• never ask for help

• observe leaders

• practice leadership at work

Tom and John are both supervisors at an office supply store. Tom has written a memo to John regarding a shipment of printer cartridges, This is an example of what type of communication?

• vertical, internal communication

• horizontal, internal communication

• vertical, external communication

• horizontal, external communication

Nixon's employees accomplish the tasks she assigns them because they respect and trust her. This is an example of

• Identity influence

• reward influence

• position influence

• expert influence

No matter how well-liked they are by employees, all managers have what type of influence?

• tactical

• expert

• formal

• informal

Ethical behavior must meet all of the following standards EXCEPT:

• Is it lawful

• It does not harm some while benefiting others

• It is consistent with company values

• It makes money

Core Values

• are the reason a business exists

• tell what a business wants to achieve

• outline the important principles that guide company decisions

• are a written description of business ideas

The BEST way leaders can emphasize the importance of ethical behavior is to

• fire unethical employees

• write a mission statement

• post motivational signs around the office

• always act ethically