Telephone Etiquette - Part 1

Telephone Etiquette - Part 1

University

10 Qs

quiz-placeholder

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Telephone Etiquette - Part 1

Telephone Etiquette - Part 1

Assessment

Quiz

Professional Development

University

Medium

Created by

Nurazwani Zakaria

Used 332+ times

FREE Resource

10 questions

Show all answers

1.

MULTIPLE CHOICE QUESTION

20 sec • 1 pt

There are ___ important rules of proper telephone etiquette

3

4

5

6

2.

MULTIPLE CHOICE QUESTION

20 sec • 1 pt

All of these statements are true except

Greet your caller with a proper greeting

Remember all the detailed messages

Make a quick hold if needed

End the call professionally

3.

MULTIPLE SELECT QUESTION

20 sec • 1 pt

Why do you need to pick up the call as soon as possible? It is because...

You can be sure that your caller will not be in a good mood.

Your caller is having an impression that you are a lazy person.

Your caller will think that you have good manners.

Your caller might also think that your company is very organised.

4.

MULTIPLE CHOICE QUESTION

20 sec • 1 pt

Choose the best greeting.

Morning, Hannah speaking. How may I help you?"

This is Hannah. What now?"

Good morning, UUM Bursary, this is Hannah speaking. How may I assist you?"

Good morning. How may I help you?"

5.

MULTIPLE SELECT QUESTION

20 sec • 1 pt

When you need to write down a caller's message, you will ask these questions...

May I know your name, Sir?

May I know what is the message?

Could you give us a callback?

Could you give me your number that can be reached?

6.

MULTIPLE CHOICE QUESTION

20 sec • 1 pt

To put the caller on hold, you say..

Would you mind if I put you on hold for about two minutes to pull out the information needed?

Can I put you on hold, Sir?

Can you wait for two minutes?

Wait please.

7.

MULTIPLE CHOICE QUESTION

20 sec • 1 pt

What is the maximum time to put a caller on hold?

4 minute

3 minute

2 minute

1 minute

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