FET服務
Authored by 吳佳瑋 吳佳瑋
Education
University
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8 questions
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1.
MULTIPLE CHOICE QUESTION
5 sec • 1 pt
多組客戶等候繳費，試問幾分鐘需致歉安撫
3分鐘
1分鐘
2分鐘
立即
2.
MULTIPLE CHOICE QUESTION
5 sec • 1 pt
滿櫃開立快繳櫃檯時，哪一項服務不強制要做？
確認門號狀態
手機清潔
確認姓名/末三碼/金額
複誦收付金額
3.
MULTIPLE CHOICE QUESTION
10 sec • 1 pt
小忠忠正在幫用戶續約，這時阿明接到打進門市的電話說要找小忠忠，此時阿明該怎麼做？
把公務機放在小忠忠桌邊附上紙條
直接喊：小忠忠有電話找你哦
將公務機遞給小忠忠接聽
與小忠忠前方用戶致歉，並請小忠忠接聽
4.
MULTIPLE CHOICE QUESTION
5 sec • 1 pt
老劉服務客戶時未久候致歉，未中斷禮儀，未滿櫃安撫，請問老劉這樣會被DVR到會被扣幾分
0.5分
1分
1.5分
2分
5.
MULTIPLE CHOICE QUESTION
5 sec • 1 pt
用戶姓劉，末三碼888，帳單金額為1220元收您2000元，繳費收據給您。試問針對繳費流程是否正確
是
否
6.
MULTIPLE CHOICE QUESTION
5 sec • 1 pt
客戶繳ETAG不會被稽核到DVR
否
是
7.
MULTIPLE CHOICE QUESTION
5 sec • 1 pt
小忠忠認為DVR是全店的分數，所以只要店裡抽到DVR了，DVR滿意度分數就出來了。
是
否
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