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FET服務

Authored by 吳佳瑋 吳佳瑋

Education

University

Used 13+ times

FET服務
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8 questions

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1.

MULTIPLE CHOICE QUESTION

5 sec • 1 pt

多組客戶等候繳費,試問幾分鐘需致歉安撫

3分鐘

1分鐘

2分鐘

立即

2.

MULTIPLE CHOICE QUESTION

5 sec • 1 pt

滿櫃開立快繳櫃檯時,哪一項服務不強制要做?

確認門號狀態

手機清潔

確認姓名/末三碼/金額

複誦收付金額

3.

MULTIPLE CHOICE QUESTION

10 sec • 1 pt

小忠忠正在幫用戶續約,這時阿明接到打進門市的電話說要找小忠忠,此時阿明該怎麼做?

把公務機放在小忠忠桌邊附上紙條

直接喊:小忠忠有電話找你哦

將公務機遞給小忠忠接聽

與小忠忠前方用戶致歉,並請小忠忠接聽

4.

MULTIPLE CHOICE QUESTION

5 sec • 1 pt

老劉服務客戶時未久候致歉,未中斷禮儀,未滿櫃安撫,請問老劉這樣會被DVR到會被扣幾分

0.5分

1分

1.5分

2分

5.

MULTIPLE CHOICE QUESTION

5 sec • 1 pt

用戶姓劉,末三碼888,帳單金額為1220元收您2000元,繳費收據給您。試問針對繳費流程是否正確

6.

MULTIPLE CHOICE QUESTION

5 sec • 1 pt

客戶繳ETAG不會被稽核到DVR

7.

MULTIPLE CHOICE QUESTION

5 sec • 1 pt

小忠忠認為DVR是全店的分數,所以只要店裡抽到DVR了,DVR滿意度分數就出來了。

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