Communication Skills Test

What is communication?

• Body language only

• Active listening skills only

• An exchange of message between more than one person

• None of the above

What are the 3 methods of communicating?

• Paraphrasing, repeating, and reflecting

• Verbal, written and nonverbal

• Response, translation and reception

• Dominant, analytical and sociable

''Nonverbal'' cues could be:

• Eye contact

• Open arms

• Nodding

• All of the above

An example of verbal communication is:

• Phone conversation

• Posture

• Eye contact

• Writing an email

An example of non-verbal communication is:

• Sleeping

• Face-to-face conversation

• Telephone conversation

• Eye Contact

Which of the following is a barrier to communication?

• Message is not clear

• Not listening

• Lack of language skills

• All of the above

In order to comprehend a message, you must be:

• In the conference room

• Wearing a suit or dress

• Using a telephone

• Actively listening

The use of sounds and words to express yourself is what form of communication?

• Non-Verbal Communication

• Customer Service

• Interpretive Dance

• Verbal Communication

Listening to someone's opinion means you have to change your beliefs.

• True

• False

It is a communication "do" to hear a person out and resist distractions.

• True

• False