Lesson 7 Review

You have been contracted to write an article about social networks for a magazine. You have finished writing the article and are ready to send your draft to the magazine editor. Which is the most appropriate way to do this?

• Text message

• Twitter tweet

• Email

• Facebook post

Sadie receives a verbally abusive voicemail from an angry customer who want to complain about a product, followed by several text messages from the customer asking why no one has returned his call yet. Sadie is due at a mandatory meeting with the company's executive managers. Which of the following is her best course of action?

• She should not respond to the customer because he has communicated inappropriately.

• She should send a brief text message to the customer requesting that he send his complaints via email, so that further inappropriate communication will be well documented.

• She should send text messages to the customer during the meeting to placate him, and if he continues to be verbally abusive, it is acceptable for her to respond in the same abusive tone.

• She should skip the meeting and call the customer immediately to resolve the problem with him.

You have just finished a very important sales meeting with a potential customer, and you need to update your supervisor at the corporate office, which is located in another country. You are debating whether to text or email your supervisor about the meeting details. Which of the following would be the best practice for communicating with your supervisor?

• Post the details of the meeting on your favorite social media platform, where your supervisor is one of your followers.

• Send a brief text message to say the meeting has finished, because you know that your supervisor does not read email.

• Send a brief text message update now, and then send the meeting details in an email message later.

• Send several text messages in order to convey all the details of the meeting most quickly.

Lisa is configuring an email client to connect to her email account. Which of the following is required to set up the email account?

• An FTP server address

• A DNS server address

• An HTTP address

• A POP3 address

Todd replaced his mobile phone with an upgraded unit, and now must reconfigure many of the services. The instructions say that he can enter his email address and the unit will configure the email client for him. Todd has tried this several times, but it does not work. He calls the vendor's help desk. The technician says that because Todd is trying to sync his email account with an enterprise mail server, he will need to configure the email client manually. What information does Todd need to configure the email client?

• Email address, SMTP, POP3, user name and password

• Company URL, email address, SMTP, POP3 and IMAP

• Company IP address, DNS, email address, SMTP and IMAP

• Email address, POP3, IMAP, user name and password

Marja works for a small but growing company. She has been assigned to make several international sales trips to visit prospective customers. The company does not have an enterprise mail server with Web mail access. Her IT department is looking for a solution so that Marja can check her email as she travels. Which of the following should the company choose for the most effective, economical and efficient solution?

• Configure a free Web-based email account that Marja can access anywhere, and forward her email to that account while she travels.

• Configure an auto-response message on Marja's email account notifying senders that Marja will be out of the country and will respond to their messages when she returns.

• Assign an assistant to check Marja's email, discuss the messages with her over the phone, and then reply as needed.

• Have Marja forward her email to the customer she will be visiting, who can then provide her access to her messages while she is in their office.

You recently returned from a vacation and you want to share some photos with your co-workers. You would like to share these photos via email. What should you consider when attaching several high-resolution photos to an email message?

• Security

• Privacy

• File size

• Transmission speed

Josh is expecting a very important file from a co-worker in a remote office to be sent to him through email, but he has not received the file. He calls the co-worker, who informs him that she sent the file yesterday and will send it again immediately. Josh still does not receive the email message, so he contacts Technical Support. They find the email from the co-worker in the spam folder of Josh's email client. It has an attachment named salesnumbers.exe. What is the most likely reason that the email message was filtered out?

• The file name of the attached file exceeds the file name length of the email filter policy.

• Email servers automatically block messages from remote offices from internal email.

• A file attachment with an .exe extension may contain malicious code.

• The attachment's file size exceeded the limits of the email filter policy.

Cheryl just started using a new email client on her laptop computer. She wants to send an email message with an attachment, but she does not see a button labeled "Attachment" on the client interface. What icon is commonly used on email clients to invoke the Attachment option?

• Flag

• Lock

• Envelope

• Paperclip

Cleo's boyfriend sent her an email message at work with details about a highly personal matter. The message was sent to Cleo's company email address. Her boyfriend requested that she respond as soon as possible. Why should Cleo call her boyfriend to discuss the matter over the phone instead of responding in an email message?

• Because she has several questions and it will take too long to discuss via email

• Because her employer has the right to read her email

• Because it is illegal to use company email for personal use

• Because email is completely private but not personal enough