FBLA Business Communication

Which of the following is a form of nonverbal communications?

• E-mail

• Body language

• Teleconferencing

• All of the above

Which of the following are important to the total effect of your letter?

• using simple words

• using a positive tone

• building goodwill

• all of the above

Communication which is tactful and "reader-centered" demonstrates ____.

• conciseness

• courtesy

• cohesiveness

• clarity

Which of the following sentence(s) is written in the active voice?

• Jennifer wrote the examination.

• The examination was written by Jennifer.

• The examination was written quickly by Jennifer.

• None of the above.

The need for additional clarity and follow-up communication is eliminated if your communication is ____.

• concise

• courteous

• clear

• complete

A telephone conversation may not be as acceptable a method for conveying information as a written

document because a telephone may ____.

• be unavailable when you need to make the call

• be convenient for the receiver

• not provide a confidential method of communication

• be transmitted to other parts of the room

Words that sound alike but have different meanings and spellings are ____.

• homonyms

• antonyms

• synonyms

• doublets

Positive words are used to ____.

• aid understanding

• stimulate the desired reader response

• reflect common business usage

• make writing more precise

That part of the mind that stores all the words a person has ever read or heard is called the ____.

• central processing unit

• remote storage center

• word bank

• memory control

A group of words that expresses one complete thought is ____.

• a dependent clause

• a sentence

• a fragment

• a paragraph