Chapter 7 - Management and Leadership

Influence enables a person to affect the actions of others.

• True

• False

The most effective leaders treat everyone alike.

• True

• False

Every manager gives the same amount of time and attention to each of the management functions.

• True

• False

In strategic management, managers are less directive and involve employees in decision making.

• True

• False

Work groups are an ineffective way for employees to gain experience with management activities.

• True

• False

Management is the ability to motivate individuals and groups to achieve increased morale.

• True

• False

One standard for ethical behavior is "the action will be undetected."

• True

• False

Almost everyone has the same beliefs about what constitutes ethical behavior.

• True

• False

Managers typically spend much of their time dealing with

• customers

• people from other organizations

• other managers in their own organizations

• all of the above

Which of the following is NOT an important human relations skill needed by leaders or managers?

• high level of education

• self understanding

• communication

• team building