Health Science 1 - Communication

What communication behavior by a healthcare provider demonstrates a sincere concern for the patient's welfare?

• repeating what the patient says

• maintaining eye contact

• listening carefully

• calling the patient "sweetie"

You are caring for a patient who is visually impaired and need to measure the patient's vital signs. You should:

• Greet the patient when entering the room and then carry on a non-threatening conversation to put the patient at ease.

• Avoid talking while in the patient's room

• Ask the patient's family to explain what you are going to do to the patient.

• Announce yourself upon entering the room, introduce yourself, and explain what you will be doing.

Mrs Peters is admitted with dizziness and loss of balance. She says she cannot sleep at night because it feels like the room is spinning around. Her complaints are classified as:

• psychosomatic

• pathologic

• subjective

• objective

Michelle asks Laura to help her make an occupied bed. Laura tells Michelle that she is going on break but she believes Jeremy is available to help. Using the communication model, "I am going on break but I believe Jeremy is available to help." is best described as:

• sender

• nonverbal communication

• the message

• feedback

What parts of the communication model can be nonverbal?

• sender & receiver

• message & feedback

• sender, receiver, message & feedback

• feedback only

A patient complains to her physician that "I'm up all night, going to the bathroom." Her physician replies, "About how many times a night do you go to the bathroom?" This response is an example of what feedback method?

• asking questions

• reflecting

• open question

• non-verbal communication

Jorge, a pharmacist, hears a pharmacy technician speak impatiently to a client at a cash register. How can the pharmacist assure that he effectively communicates his expectations to the technician?

• Write the pharmacy technician a letter.

• Invite the technician to a private office and explain the customer service expectations of the pharmacy.

• Write a description of the incident on a future job performance evaluation.

• Immediately go to the technician at the cash register and explain the importance of being nice to customers.

What behavior is part of active listening?

• Trying to see the other person's point of view.

• Interrupt and refocus if the person's thoughts seem to stray off the topic.

• Concentrate on the words the person uses and nothing else.

• Asking a lot of questions.

A patient uses profanity when describing his nausea. How should the healthcare worker communicate the patient's complaint?

• Do not report the patient's complaint.

• Use the patient's exact words.

• State "the patient is complaining of nausea."

What is the medical root for stomach?

• entero

• chole

• lipo

• gastro