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Professional Development

14 Qs

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Assessment

Quiz

Fun

Professional Development

Hard

Created by

Kyle Mitchel

Used 1K+ times

FREE Resource

14 questions

Show all answers

1.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

True or False:

The Genius Bar has a set time for customer interactions.

True

False

2.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

The time that each appointment

should be is?

13 - 18 min

12 - 17 min

15 - 20 min

17 - 25 min

3.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

True or False:

The symptom added at check in, determines the time allocated for the Genius Bar appointment.

False

True

4.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

How do you check this customer in.


Customer comes in with a phone that has a cracked screen,

but will not power on:

Cracked Display

Will Not Power On

Physical / Liquid Damage

Power and Charging

5.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

A customer's phone is boot looping with the white Apple logo:

Disabled & Recovery Mode

iOS

Software & Installation Updates

Hardware

6.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Customer comes in with a phone in an Activation Unlock with a Proof of Purchase to have unlocked by a

Store Lead:

Device Passcode

Apple ID Password

Apple ID Troubleshooting

iCloud

7.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Customer comes in and needs to reset Apple ID password but isn't sure of which email address they used.

Schedule a call with AppleCare Phone Support

Apple ID Password

Apple ID Troubleshooting

iCloud

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