True or False:
The Genius Bar has a set time for customer interactions.
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Professional Development
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Hard
Kyle Mitchel
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14 questions
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1.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
True or False:
The Genius Bar has a set time for customer interactions.
True
False
2.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
The time that each appointment
should be is?
13 - 18 min
12 - 17 min
15 - 20 min
17 - 25 min
3.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
True or False:
The symptom added at check in, determines the time allocated for the Genius Bar appointment.
False
True
4.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
How do you check this customer in.
Customer comes in with a phone that has a cracked screen,
but will not power on:
Cracked Display
Will Not Power On
Physical / Liquid Damage
Power and Charging
5.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
A customer's phone is boot looping with the white Apple logo:
Disabled & Recovery Mode
iOS
Software & Installation Updates
Hardware
6.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Customer comes in with a phone in an Activation Unlock with a Proof of Purchase to have unlocked by a
Store Lead:
Device Passcode
Apple ID Password
Apple ID Troubleshooting
iCloud
7.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Customer comes in and needs to reset Apple ID password but isn't sure of which email address they used.
Schedule a call with AppleCare Phone Support
Apple ID Password
Apple ID Troubleshooting
iCloud
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