DVS Intro & Security

What is a Plan Smart verification?

• Initial or One time comprehensive verification.

• Ongoing process of verifying Newly Added Dependents or New Hires.

• Both A and B

• Located under the House icon

What is a Plan Guard verification?

• Initial or One Time comprehensive verification

• Ongoing process of verifying Newly Added Dependents or New Hires

• Located under the calendar icon

• Both A and B

What does verified in green means?

• Dependents verified successfully or approved via an appeal.

• Dependents failed the verification

• Dependents will be removed from coverage

• More documentation is required.

How do you secure a DVS call?

• Full name, last 4 of the SSN, DOB, and zip code

• Full name, DOB, and complete mailing address

• DOB, zip code, and last 4 of the SSN

• Full name, DOB, and state

If the call comes in secured, I must _______

• Have the caller state the PPT's full name and verification ID number (DVID)

• Have the caller state the PPT's verification ID number (DVID)

• Have the caller state the PPT's full name and then I must state the verification ID (DVID) back to the caller

• nothing, the call is secured.

True or False: If the call comes unsecured, and the Participant (PPT) gives you their verification ID number (DVID) then I don't have to secure the call.

• True

• False

If a client is an HRO client, what does that mean?

• It is when an independent company provides some or all of a client HR's need.

• When a client only has DVS services with Alight.

• Another name for the benefits department.

• The client handles their own benefits and HR needs.