Business Communication - Chapter 2

What is COMMUNICATION?

• the process of exchanging information between or among individuals through a particular system.

• the process of exchanging information and meaning between or among individuals through a particular system.

• the process of exchanging and interpreting information between or among individuals through a particular system.

• the process of exchanging and interpreting meaning between or among individuals through a particular system.

• the process of exchanging and interpreting information and meaning between or among individuals through a particular system.

Which of the following is NOT a physical interference?

• interruptions

• noisy environment

• educational level

• uncomfortable sorroundings

Which of the two communication networks is called "Grapevine'?

• Formal communication network

• Informal communication network

Which of the following systems might be identified as a bureaucracy?

• Formal communication network

• Informal communication network

Which of the following is NOT an example of a formal communication network?

• arriving at work on time

• addressing supervisor's requests

• talking to colleagues during breaks

• working well with others

What's informal communication network?

• factors that hinder the communication process

• a network of communication flow that continuously develops as people interact within the formal system to accommodate their social and psychological needs

• the movement of information within the company structure

• a network of communication flow typified by the formal organisational chart; dictated by the technical, political, and economic environment of the organisation.

What is upward communication?

• a type of communication that is generally a response to requests from supervisors

• a type of communication that flows from supervisor to employee, from policy makers to operating personnel, or from top to bottom on the organisational chart

Which of the following is feedback to the requests and actions of supervisors and involves risk to an employee?

• Downward communication

• Upward communication

What is Horizontal communication?

• messages intended for recipients within the organisation

• messages directed to recipients outside the organisation

• interactions between organisational units on the same hierarchical level

Which of the following is an example of public communication?

• company

• organisation

• annual report