World Quality Day Quiz

Pareto chart provides corrective action for high-frequency causes of problems

• True

• False

A commonly used Quality Control tool is the cause and effect diagram – sometimes referred to as a fishbone diagram. What information does this tool provide?

• Root causes of a problem

• Potential root causes for a problem

• A time phased diagram of the problem structure showing when the problem started and the effect it is having

A good approach to quality control is to inspect the final product and to screen out items that do not meet specifications

• True

• False

Why is it important to raise Service Quality (SQ) RIRs?

• So that I can meet my reporting objectives

• To officially voice frustration to other functions

• So that gaps can be analyzed and that future risk can be reduced.

• To officially ask other functions to take actions

In ISO 9001:2015, the word "Shall" indicates a -

• Recommendation

• Requirement

• Capability