Dispatching 101

What should we confirm first when dispatching

• Technician name

• Tire availability & ETA

• Location of Breakdown

• Pricing

Who can we call for more accurate breakdown location information

• Dispatch / Driver

• Vendor

• Technician

• Supervisor on Duty

Which bubble(s) identify retread vendors

• 
• 
• 

Which one has inaccurate information

• Truck 75 - RF - XLEZ - 275/80R22.5

• Trailer 852 - RRI - XLET - 445/50R22.5

• Trailer 63 - LR - XLET - 445/50R22.5

How many miles do we search for service before calling dispatch

• 25

• 100

• 50

• 75

What should we do if a technician for a shop we answer for tells you he does not have the requested tire available

• Call dispatch

• Call manager

• Cancel

• Dry Run

What does MNA stand for

• Michelin Not Available

• Michelin National Account

• Michelin Number Account

What are 3 types of payment methods

• National Account

• Goats

• Credit Card

• Store Account

What is the average dispatch time we aim for

• 15-17 minutes

• 5-10 minutes

• 30-45 minutes

• 60-90 minutes