Customer Service

The event when one person first encounters another person and forms a mental image of that person

• First Impressions

• Stereotypes

• Judgement

• Manners

Stereotypes are...

• support offered from the employee to the customer

• oversimplified image or idea of a particular type of person or thing.

• the fact of being who or what a person or thing is.

• support offered from the employee to the customer

The ability to make decisions or come to sensible conclusions.

• Customer Service

• Judgement

• Attitude

• Manners

Attitude is

• the ability to make considered decisions or come to sensible conclusions.

• Acting in ways consistent with what society and individuals typically think are good values.

• information provided by clients

• a settled way of thinking or feeling about someone or something

Manners are....

• dissatisfied with a product or service and about general experience

• oversimplified image or idea

• information provided by clients

• a person's outward bearing or way of behaving toward others.

Acting in ways consistent with what society and individuals typically think are good values.

• Ethical Behavior

• Customer Service

• Referrals

• Customer Feedback

Support offered from the employee to the customer

• First Impressions

• Stereotypes

• Judgement

• Customer Service

Listening involves...

• active process of receiving and responding to spoken

• act of referring someone

• make considered decisions or come to sensible conclusions

• offered from the employee to the customer

An act of directing a person to someone else or business other than their own

• Customer Service

• Referrals

• Stereotypes

• Attitude

Information provided by clients about whether they are satisfied or dissatisfied with a product or service and about general experience

• Customer Feedback

• Manners

• First Impressions

• Judgement