Customer Service

Customer Service

6th - 8th Grade

10 Qs

quiz-placeholder

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Customer Service

Customer Service

Assessment

Quiz

Computers

6th - 8th Grade

Practice Problem

Medium

Created by

Roxanne Walker

Used 91+ times

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10 questions

Show all answers

1.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

The event when one person first encounters another person and forms a mental image of that person

First Impressions

Stereotypes

Judgement

Manners

2.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Stereotypes are...

support offered from the employee to the customer

oversimplified image or idea of a particular type of person or thing.

the fact of being who or what a person or thing is.

support offered from the employee to the customer

3.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

The ability to make decisions or come to sensible conclusions.

Customer Service

Judgement

Attitude

Manners

4.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Attitude is

the ability to make considered decisions or come to sensible conclusions.

Acting in ways consistent with what society and individuals typically think are good values.

information provided by clients

a settled way of thinking or feeling about someone or something

5.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Manners are....

dissatisfied with a product or service and about general experience

oversimplified image or idea

information provided by clients

a person's outward bearing or way of behaving toward others.

6.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Acting in ways consistent with what society and individuals typically think are good values.

Ethical Behavior

Customer Service

Referrals

Customer Feedback

7.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Support offered from the employee to the customer

First Impressions

Stereotypes

Judgement

Customer Service

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