Sell Like Salesforce Quiz 02

What are the 4 steps of Customer Centric Discovery?

• Call > Email > Discover > Create

• Connect > Know > Be > Deliver

• Know > Be > Connect > Create

• Discover > Connect > Be > Create

How is Sales Analytics different than what you find in Sales Cloud?

• The Sales Analytics app is not built on Salesforce

• Sales Analytics must be set up by IT

• The Sales Analytics app comes loaded with carefully chosen key performance indicators

• Only Sales Ops has access to the information in Sales Analytics

With the Service Cloud platform, companies can connect with customers across which channels?

• Only email and SMS text

• Android and iPhone applications

• Email, SMS text, and Live chat

• Phone, Email, SMS, Facebook Messenger, Twitter, Live Chat, Video Chat and more

Sales and Service Clouds together enable your team to:

• Hand off picky sales questions to service agents

• Deliver personalized experiences based on customer insights

• Use customer buying histories to sell off old inventory

• Tag-team questions when someone is unavailable

A company's ability to suggest the right product at the right time to a customer shows how Marketing Cloud helps businesses:

• Analyze data

• Know their customer

• Personalize their communications

• Engage across the journey

What are 3 steps in handling objections?

• Discover > Defuse > Deliver

• Defuse > Deliver > Discover

• Confuse > Discover > Deliver

• Defuse > Discover > Deliver