3.06 Vocabulary Quiz

The point in the selling process at which the customer makes a favorable buying decision.

• Follow-up

• Product demonstration

• Close

• Reaching closure

Product demonstration is actions of the salesperson in the sales presentation that show the product's features

• True

• False

Objection is the point of difference that shows that the customer is interested in buying the product

• True

• False

The phase of the selling process that involves making intital contact with customers to create the right selling environment

• Follow-up

• Discovering customer needs

• This is not the right answer

• Establishing relationships

A sales technique in which the salesperson attempts to increase the customer's purchase by recommending additional items

• Sales lead generation

• Selling process

• Suggestion selling

• Not this one

Sales lead qualification is the act of finding potential customers

• True

• False