Businesses.. can be seen as collection of business processes

• True

• False

Examples of functional business processes

• Manufacturing and production

• Sales and marketing

• Finance and accounting

• Human resources

Information technology enhances business processes by:

• Increasing efficiency of existing processes

• Enabling entirely new processes

• Automating steps that were manual

• Eliminate delays in decision making

Decision support systems

• Serve middle management

• Support non-routine decision making

• May use external information as well TPS / MIS data

• Support senior management

Executive support systems

• Support senior management

• Address non-routine decisions

• Incorporate data about external events

• Include all levels of management

Enterprise applications automate processes that span multiple business functions and organizational levels and may extend outside the organization.

• True

• False

Enterprise systems

• Collects data from different firm functions and stores data in single central data repository

• Resolves problem of fragmented data

• Coordination of daily activities

• Help managers make decisions about daily operations and longer-term planning

Successful collaboration requires an appropriate organizational structure and culture, along with appropriate collaboration technology.

• True

• False

Tools for collaboration and teamwork

• Wikis

• E-mail and instant messaging

• Virtual worlds

• Collaboration and social business platforms

Collaboration technologies can be classified in terms of whether they support interactions at the same or different time or place or whether these interactions are remote or co-located.

• True

• False