Basic Communication Quiz 1

___________ is anything that interferes with the message being heard or understood.

• sound

• chatter

• noise

• communication

A potentially negative form of nonverbal communication would be ___________.

• making eye contact

• folding your arms

• nodding your head

• facing the speaker

If you don't understand part of the verbal instructions you just received, the best thing to do would be ____________.

• ask the speaker questions to get clarification

• to Google it

• do your best with what you remember

• ask a buddy

When receiving instructions, what are some things that you can do to make sure you remember them?

• Interrupt the speaker with any questions

• Look the topic up on YouTube when the speaker is finished

• Pay real close attention

• Take notes, ask questions, and summarize them at the end

Effective speakers are able to _________________.

• let the listeners know how much they know about a topic

• clarify and simplify complex topics

• talk quickly to save time

• maintain authority in a conversation

Blueprints, instructional manuals, and code books are examples of what?

• Important job-site reading materials

• Optional job-site reading materials

• Boring job-site reading materials

• Not job-site reading materials

Books have ________________________ to help the reader locate information.

• pictures

• tables and graphs

• large text

• table of contents, indexes, and glossaries

When reading steps to an instructional manual, you should __________.

• read all of the steps first before attempting to do the task

• skim them for any unknown information

• do the task first and then look when you have trouble

• look at the pictures first

When you are writing a rough draft for an important document, what should you do first?

• Copy from other texts and then paraphrase

• Write the whole thing and then go back to edit

• Rough drafts are not necessary

• Make an outline and organize your information

If you were to write an instruction manual, what should you do first to save the reader from potentially making mistakes?

• Nothing, I am the best writer!

• Proofread to make sure it is accurate

• Use a lot of jargon

• Type it instead of handwriting it