Chapter 3 & 4 Business Management

Traditionally, businesses have used

• decentralized organization

• centralized organization

• line organization

• matrix organization

Which is characteristic of a traditional work team?

• one or two broad tasks

• team leader controls routine tasks

• group decision making

• effectiveness based on team performance

The organization structure that is efficient but with many layers of management is the

• line organization

• matrix organization

• line-and-staff organization

Leaders who have this trait are self-starters who plan what they want to do and then do it.

• initiative

• courage

• judgment

• stability

If some employees DO NOT seem to enjoy their work, a manager can

• ignore the problem

• punish them

• involve the employees in decisions

• tell them to change their attitude or they will be terminated

Two managers who possess the same leadership qualities will probably respond to a specific situation in

• different ways

• according to their positional power

• exactly the same way

A manager who realizes that each employee has different backgrounds as well as different attitudes,

skills, and needs is demonstrating the human relations skills similar to

• communication

• employee empowerment

• the guy from Fuel Food

• understanding others

The type of leader who is usually most efficient is

• autocratic

• democratic

• dictatorship

A democratic leader

• encourages shared decision making

• makes all of the decisions

• listens to no one

Which management style would work best with employees who have their own specialized jobs and are expert in them?

• autocratic

• open

• shut

• closed