SGS Business 2.3.5 Managing Quality

SGS Business 2.3.5 Managing Quality

9th - 11th Grade

19 Qs

quiz-placeholder

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SGS Business 2.3.5 Managing Quality

SGS Business 2.3.5 Managing Quality

Assessment

Quiz

Business

9th - 11th Grade

Medium

Created by

Richard Beels

Used 33+ times

FREE Resource

19 questions

Show all answers

1.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

What happens when a business produces faulty goods?
It increases costs
It increases costs and damages the reputation of the firm
It is an example of Total Quality Management

2.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Which of the following is usually true about poor quality products?
They are in demand
They fail to meet customers expectations
They are expensive

3.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Who needs to be satisfied with the quality of products?
Rivals
Suppliers
Customers

4.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Which of the following best describes quality?
The service provided to a customer before, during and after purchasing.
Products being made to a high standard to meet customer needs.
A high level of productivity.

5.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

A business checks products after they are made. What is this an example of?

Quality Control

Quality Circles

Quality Assurance

6.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

What is customer service?
The service provided to customers before, during and after purchasing a product
When a business meets customer needs
A method of production

7.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

When products are checked at each stage of production, what is this an example of?

Quality Control

Quality Circles

Quality Assurance

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