Communication in Management

What is Body Language?

• Postures, gestures, and facial expressions.

• The exchange of information through the use of words.

• Your words say one thing but your body language say another.

• Speak from your point of view.

All are examples of communicating non-verbally except...

• Gestures

• Posture

• Voice

• Touch

Is email a method of communication

• Yes

• NO

Making eye contact is a form of body language.

• True

• False

What is the message converted to symbolic form?

• noise

• decoding

• encoding

• channel

What is the receiver's retranslation of the message

• noise

• decoding

• encoding

• channel

Which one interpersonal communication barriers that always happen to student?

• National culture

• Selective perceptions

• Emotions

• Information overload

What is the barriers of communication when the information was deliberate manipulation to make it appear more favorable to the receiver?

• filtering

• emotions

• language

• gender

Which one is the most system that use for online shopping?

• email

• EDI

• instant messaging

• voice mail

Which one the types of network system that an internal network that uses internet technology and is accessible only to employee?

• WIFI

• internet

• intranet

• extranet