Quiz #2 - ISA111

What are the four (4) sub-category of financial costs associated with the BPO project? Select all that apply.

• Analysis Phase Cost

• Opportunity Costs

• Cost of Third-Party Support

• Transition Phase Cost

• Operational Phase Cost

Which of the following is NOT a cost driver during the Transition Phase of the BPO project?

• Process Adaptation

• Asset Ownership and Location

• Depth of Relationship

• Third-Party Involvement

• Capital Expenditure

It is the hard costs associated with activities that must be undertaken to assess, launch, and maintain a BPO project.

(a)  

What is the third (3rd) phase of the BPO Project Life Cycle?

• Select Vendor

• Analyzing Opportunity

• Develop Contract

• Transition

• Operate

The soft costs that are difficult to quantify but can profoudly affect the firm's ability to compete.

(a)  

(a)   is the process of identifying and developing a strategy for managing the costs associated with initiating and managing a BPO project.

What is the fourth (4th) phase of the BPO Project Life Cycle?

• Select Vendor

• Analyzing Opportunity

• Develop Contract

• Transition

• Operate

What is the first (1st) phase of the BPO Project Life Cycle?

• Select Vendor

• Analyzing Opportunity

• Develop Contract

• Transition

• Operate

This is the typ of BPO that is intended to enhance margins through reduced overhead.

• Strategic BPO

• Offshore BPO

• Cost-Reduction BPO

• Nearshore BPO

(a)   is a type of BPO depending on intention of the project that attempts to leverage the world-leading capabilities of the outsourcing partner.