Leadership & Communication

It's best to use "You" statements when facing a confrontation

• True

• False

In America, making eye contact is a sign of disrespect

• True

• False

When greeting someone in a professional setting you should...

• Shake hands

• Use slang

• Cross your arms

When greeting someone in a professional setting you should...

• Use slang

• Dress professionally

• Only speak when spoken to

When greeting someone in a professional setting you should...

• Fist bump

• Give a high five

• Make eye contact

Non-verbal communication includes all except...

• Hand gestures

• Tone of voice

• Facial expressions

• You statements

Body language is

• Verbal communication

• Non-verbal communication

Using "I" statements includes all of the following EXCEPT

• Praising

• Threatening

• Advising

• Suggesting

Barriers to communication include which of the following

• Using I statements

• Active Listening

• Keeping the speaker in mind

• Daydreaming

Which pillar of character means: Playing by the rules

• Responsibility

• Fairness

• Respect

• Trustworthiness