Active Listening

Successful communication depends upon the

• speaker’s ability to entertain.

• .listener’s ability to pay attention

• speaker and the listener

• speaker, the listener, and the audience

Which of the following explains how listening differs from hearing:

• Listening is an active process.

• Listening happens automatically.

• Listening prevents distractions.

• Listening ensures comprehension.

The purpose of active listening is to

• Let the speaker know that you agree with the message and plan to act on it.

• give the speaker your opinion.

• help make boring lectures more interesting.

• let the speaker know that the message has been heard and understood.

When you listen to a political candidate’s speech, which of the following is the main reason for active listening:

• To judge if s/he is trustworthy

• To form an opinion

• To give honest responses

• To connect with people

A direct benefit of active listening is

• a job promotion.

• less need for homework.

• more freedom at home.

• focused communication.

Which of the following represents environmental distractions:

• Boredom and lack of interest in the topic

• Personal matters that cause us to worry

• Poor lighting, noise, or an uncomfortable

• Strong opinions about the topic

Alexis can’t quit thinking about her father’s recent job loss and has trouble listening to her friend talk about her prom dress. This is an example of

• an internal distraction

• an environmental distraction.

• focused attention.

• random thoughts.

Which of the following people would likely be a good listener:

• A goal-oriented person

• An empathetic person

• An opinionated person

• A judgmental person

Which of the following methods is most likely to help a listener avoid random thoughts from occurring when listening:

• Visualizing the words the speaker is using

• Turning off and putting away his/her cell

• Finding a quiet location without distractions

• Using eye contact and looking at the speaker

Which of the following is an example of an acknowledgement response a listener can use to show a speaker that s/he is listening:

• Making eye contact

• Leaning forward

• Nodding his/her head

• Saying, “I understand.”