Slang terminology should always be used in order for the public to understand the message being conveyed.

• True

• False

Denial is a _____________

• Communication skill

• Defense mechanism

• Therapeutic technique

• Alternative method of communication

The individual who analyzes and interprets the message is the:

• Speaker

• Message

• Receiver

• Feedback

In order for effective verbal communication to occur, the message must be clear and ______________.

• Present

• Interpreted

• Concise

• Withheld

Persons in LPSCS careers must effectively communicate with:

• The public

• Co-workers

• Supervisors

• All of the above