PHS Fall 2019 Final MC

Good communication begins with ____.

A. words the sender speaks

B. nonverbal messages

C. aggressive communication

D. positive relationships

• a

• b

• c

• d

To be a good communicator, effective human services workers use ____ communication.

A. assertive

B. nonverbal

C. passive

D. aggressive

• a

• b

• c

• d

The first step of the decision-making process is to ____.

A. identify alternatives

B. consider each alternative

C. state the decision to be made

D. take action to follow through on the decision

• a

• b

• c

• d

Human services workers teach their clients to think about their problems using ____.

A. empathy

B. problem solving

C. decision making

D. critical thinking

• a

• b

• c

• d

Resources that are shared with others and include places such as libraries, parks, stores, or museums are examples of ____ resources.

A. diverse

B. nonhuman

C. community

D. human

• a

• b

• c

• d

Close relationships and people under stress increase the likelihood of ____.

A. conflict

B. empathy

C. critical thinking

D. active listening

• a

• b

• c

• d

Human services workers who provide information and resources for consumers and the public in general are called ____.

A. consumer lobbyists

B. community consumer educators

C. community organizers

D. consumer analysts

• a

• b

• c

• d

Labels such as energy efficient, made from recycled content, or biodegradable are used to indicate that a company is producing ____ products.

A. unsustainable

B. inexpensive

C. sustainable

D. healthy

• a

• b

• c

• d

Entertainment and clothing purchases are examples of ____ expenses.

A. fixed

B. miscellaneous

C. planned

D. discretionary

• a

• b

• c

• d

Money market accounts, CDs, stocks, mutual funds, bonds, and IRAs are used by consumers as ____ tools.

A. saving and investment

B. budgeting

C. electronic banking

D. fiduciary

• a

• b

• c

• d