Last Test Review

Making eye contact helps you to focus on the person speaking

• True

• False

It is important to recognize when you don't understand what was said and ask the speaker to ____________ what she meant

• Explain

• Write

• Record

• Sign

If you think of something you want to say while a person is talking to you, ________ your question or comment until they're done.

• Discard

• Repeat

• Save

• Discuss

Rephrasing what was said means that you repeat what you heard in your own words

• True

• False

Repeating what was said in your own words helps you to better understand the message and helps it stick in your mind

• True

• False

Rephrasing what was said gives the speaker a chance to commend you on your listening skills

• True

• False

Different situations can affect the nonverbal cues people send

• True

• False

__________ communication is made up of facial expressions, or the look on your face, and body language or movements.

• Verbal

• Written

• Non Verbal

___________ is someone stealing personal information about you and using it, pretending to be you.

• Threatening Email

• Identity Theft

• Lying

• Social Media

Now that social media is commonly used for business purposes, employers have to create more ____ for social media use.

• Time

• Information

• Rules

• Ideas