Administrative Support Concepts Exam 2019

Administrative Support Concepts Exam 2019

11th - 12th Grade

25 Qs

quiz-placeholder

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Administrative Support Concepts Exam 2019

Administrative Support Concepts Exam 2019

Assessment

Quiz

Business

11th - 12th Grade

Medium

Created by

Charlotte Williams

Used 13+ times

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25 questions

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1.

MULTIPLE CHOICE QUESTION

2 mins • 1 pt

Another name for a chronological file is a _______file.

menu

output

pending

tickler

2.

MULTIPLE CHOICE QUESTION

2 mins • 1 pt

A detailed outline of a business trip is called a/an________

agenda

business plan

itinerary

none of the above

3.

MULTIPLE CHOICE QUESTION

2 mins • 1 pt

A cell is referred to by its cell__________.

reference

index

menu

placeholder

4.

MULTIPLE CHOICE QUESTION

2 mins • 1 pt

Which of the following is not a core value

respect

honesty

intelligence

all are core values

5.

MULTIPLE CHOICE QUESTION

2 mins • 1 pt

When a customer becomes angry:

take the comments personally

refuse to listen to the customer's concern

acknowledge the situation and ask what you can do to solve the problem.

all the above

6.

MULTIPLE CHOICE QUESTION

2 mins • 1 pt

A spreadsheet program is most likely to be used when creating a ________.

presentation

pie chart

report

letter

7.

MULTIPLE CHOICE QUESTION

2 mins • 1 pt

In the communication process, a printed letteris an example of a(n):

communication barrier

channel

feedback

sender

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