Another name for a chronological file is a _______file.

• menu

• output

• pending

• tickler

A detailed outline of a business trip is called a/an________

• agenda

• business plan

• itinerary

• none of the above

A cell is referred to by its cell__________.

• reference

• index

• menu

• placeholder

Which of the following is not a core value

• respect

• honesty

• intelligence

• all are core values

When a customer becomes angry:

• take the comments personally

• refuse to listen to the customer's concern

• acknowledge the situation and ask what you can do to solve the problem.

• all the above

A spreadsheet program is most likely to be used when creating a ________.

• presentation

• pie chart

• report

• letter

In the communication process, a printed letteris an example of a(n):

• communication barrier

• channel

• feedback

• sender

Using telecommunications to work from a home office, a client's office, or other locations is known as_______.

• flextime office

• open office

• telecommuting

• traditional office

messages that give unexpected, negative news or that attempt to persuade the reader should use:

• direct approach

• indirect approach

• inverted approach

• reflective approach

The correct way to write 11 p.m. in military time is:

• 11 p.m.

• 2300

• 11:00

• 1100